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HOW TO BECOME AN APPLE AUTHORIZED SERVICE PROVIDER?
Since you are interested in becoming an Apple authorized service provider, it’s obvious that your business has already excelled in the journey of computer service and technical assistance for a considerable period of time. Because receiving an Apple authorization and also maintaining it for the long run seems quite a strenuous job. Every step your business takes on this partnership will remain under a constant scrutiny process to match their top-class standards and promotional terms.
The Apple Authorized Service Provider or AASP program is created to connect with the companies interested in providing both in-warranty and out-of-warranty repair services for all Apple products. But to receive the authorized certification as an Apple service center, your brand has to qualify according to the expected standard Apple customers expect from them.
First, you have to check the eligibility constraints Apple poses for their partner program. If you meet all those requirements, only then, you can apply for this program providing all your detailed data about your business. Apple will review everything before giving you access to their specialized training processes, tools and service guides, diagnostics, and other resources to help you secure the last step. After you achieve the authorization permission as an Apple service center, you will be supplied with the genuine components you need to continue the service system.
Now, let’s see who can apply for this program.
To become an authorized Apple service center, the preferred criteria is to have the Apple Authorized Reseller certification, over which, you are already running your business for some time. So, besides selling Apple products, if you can specialize in creating a proper service-providing environment in such a location where Apple is directly present nearby, you are the right candidate to achieve an authorized Apple service center accreditation.
However, the above list does not include the group of companies reselling only the Apple finished accessories, parts, or, goods products. Unfortunately, they don’t qualify for this program.
After eligibility, it comes to the requirements. Below, we will see what are the conditions you must fulfill in different fields to obtain your authorized Apple service center credentials successfully.
We start with the business requirements.
When your organization applies for authorized Apple service center status, it should be able to show a properly audited good financial record running over the active years during a reasonable period of time. Apple will review everything to check if it tones with their expected standard or not.
Your business should have a credit line, and the Apple Finance team will decide whether it matches the proper region or not.
Besides Apple Care services and support products, promoting the entire Apple brand actively should also be included as a part of your business plan.
Now, there are some crucial operational requirements you must follow in order to grab your Apple service center authorization and to be able to continue with that.
The first one is obviously the service standard. Apple's consumer base expects the best operation from this brand, and being partnered with Apple, it would be your company’s responsibility to maintain that thoroughly. So, yes, you must have a team of well-experienced and certified engineers and technicians to continue with the highest standard on the basis of customer-friendly functionalities consistently.
Another important factor is the quantity. The authorized Apple service providers must reach the limit of at least 200 repair services in each quarter. The periodic reviews and audits will be performed by Apple to ensure the quality and growth of your business as an authorized Apple service center.
As part of the contract you sign with Apple, you have to maintain the confidentiality of the Apple training sessions, guides, and resources, including the diagnostics and repair tools you receive from them.
To receive the Apple service provider authorization, your company must ensure to run the operations in an appropriate commercial belt. The premises should be easily accessible by a large urban population with a proper set up of a physical store dedicated for walk-in service assistance. The environment should maintain a clean and organized reception that can attract the user base searching for a walk-in Apple service.
The working ground should be equipped with a well-maintained workshop area with a secure repair lab for commercial operations, and a sufficient place to store incoming units and repair components.
A residential address will not be accepted to run the operations as an authorized Apple service center location. Without a proper commercial store, you can’t achieve your desired certification as Apple authorized services.
To continue as an Apple authorized service center, your company needs to build a team with Apple certified engineers and technicians to repair any Apple products.
At least one Apple technician must exist in your team to meet the per-quarter repair target of 200 cases.
Now, let's talk about the process of acquiring the Apple certification for product repair.
Each technician, aspiring for this certification program has to pass certain exams for the same. These are online tests, conducted by an apple authorized testing center. Certifications will continually be updated every year on a per-product basis system.
The exam fees for the Apple Care Service Certification tests will be waived for your company’s team members after your business receives approval as an Apple authorized service center.
To take these exams, the candidates have to enroll in the appropriate Apple certifications preparatory courses first. To learn about the courses and the corresponding exams in detail, your team members have to access the Apple technical learning administration system (ATLAS) or AppleCare service training website. This site asks for your Apple ID. you can create an Apple ID from any device, even other than an Apple device. Check the Apple India Support article to create a new Apple ID for more details on that.
Now, your team can also run through the course details via your Global service exchange or GSX account. This is the tool to help Apple partners access Apple's repair service and order management system all over the world. Apple partners can integrate their various applications with the GSX web services through its data exchange system. This site also asks for your Tech ID.
Therefore, your technician team can access the courses through ATLAS or GSX website. And to access the ATLAS website, you will be asked for an Apple ID. This Apple ID has to be the one used for registering in your GSX business account, different from the one used for ordinary Apple ID used for enjoying Apple services by the consumers. Otherwise, ATLAS access will be denied.
Now, you can only register for an active GSX account when you belong to an Apple authorized service facility, that said, your Apple authorization approval is already confirmed. Then you can create your GSX account using your Tech ID. To create your Tech ID, you have to enter into the certifications.apple.com. There, sign in with your Apple ID used for your Apple authorization for business purposes. And your Tech ID will be generated there automatically. You can use that to delve deep into the course structures, exams, and other learning resources. Before applying for specific training and course curriculum, you should go through the FAQ section dedicated to AppleCare hardware certifications. Once again, only your business Apple ID can open that page for you.
Note: You can’t access the ATLAS site immediately after receiving your GSX account. Wait for at least 24 hours before that.
Apply Procedure for Apple Authorization
Therefore, to run your authorized Apple service center business verdict actively, the first step is to obtain Apple approval. Then comes the courses, training, and exam clearing step for the technician team to start with the service process.
So, let’s start with the process of how to apply for an Apple authorization.
At first, use your business email ID to provide the below details to email@example.com:
Proper business website address.
The email address, connected to your business domain.
The legal name of your business operations such as an Inc. DBA, if applicable.
The legal principal or owner name.
Commercial location address of your business (PO Boxes or home offices are not applicable).
The contact number for your business location.
Previous work experience with Apple as a reseller or a service provider (preferable).
To obtain the approval for Apple authorization successfully, your company must follow the above-mentioned requirements with extreme sincerity. Besides that, you must obey all the Apple trademark terms for legal norms applied to Apple partner operations.
Under the Apple authorized service provider program, you can also apply as a limited service provider, where, you will be serving only a specific consumer base for some specific Apple products.
Otherwise, you can also opt for an Independent repair provider system. This program is offered for companies interested only in dealing with out-of-warranty iPhone and Mac devices. You can check the Apple India page for the Independent repair provider program for detailed information on the same.
Even after going through all the required info provided here, if you feel that you still have doubts or wish to chat in person with an authorized Apple service center near you, you can check our city-wise pages to locate nearby Apple authorized stores. stores. Besides authorized service centers, we have also provided the list of authentic private Apple repair center stores situated in that area, following the authorized store list there.
You can search your desired link from the list of all the location-specific links at the bottom of this current Apple authorized service center page, or you may see your required link in the list below:
Here to mention, that, we are a private Apple repair center company having branches all over the country. For any laptop-related queries, you can always bug us anytime. We try our best to help all our users.
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