Today, we have technology at our fingertips. We cannot imagine our single day without these technologies, making everyone's life super duper easy. Laptops have not only made a comfortable life for us but also an intelligent life. With features like Cortana and Siri, laptops have become super smart, making it all a smooth ride. But have you ever imagined what it would be like if the Laptop keys are not working. Usually, rebooting or restarting the laptop or any other gadgets can do the trick and bring your computer to its normal working phase. There are times due to some issue; keys stop working, which might interrupt our work. So, rebooting it does give our system to restore or provide a fresh start. There can be various reasons for this issue. But also, a forced shutdown may result in another sort of headache. If you have any unsaved work, a forced shutdown can destroy or vanish your current unsafe work. But before tackling it in any way, we should know the reason behind not working on keys. There could be various reasons because of which they are behaving like this.

Reasons Behind Laptop Keys are Not Working

If you are finding a reason for your laptop keys not working, hang in there, move along with our article, and you will find your answers. Typically, there are five reasons, due to which our laptop keys could have stopped working. But you will be glad to know that each problem associated with keys not working has its fix and solution. So for any question, you don't need to force shutdown your laptop.

1. Bad Hardware Driver

When the keyboard stops working due to hardware, this can be fixed by reinstallation or updating.

2. Dirt and Dust

Sometimes, cleaning up your laptop keyboard can help.

3. Bad Connection

In some cases, you would find that the laptop can be opened and the keyboard reconnected. So, there is a possibility that a keyboard is defective and a replacement is needed.

4. Wrong Regional Settings

Some keyboard characters don't work because the keyboard settings are set to use the wrong region or language.

Fixing of Problem

Tapping away on your keyboard expecting to see the text on the screen, but only seeing some of the characters or even worse, not seeing any of them. Without a working keyboard, the computer is useless. This problem is quite bigger for laptop computers than desktop computers because, on desktop computers, you can easily swap the keyboard, but this is not the case with laptop computers. Now that we have known of the possible reasons behind not working on the keyboard, we can now fix them accordingly. As we have noticed in the above section, the two problems can be quickly resolved, but the other two require a bit more time and work.  Any repair action that requires you to open your laptop will differ based on the manufacturer. It may even vary between the same models from different manufacturers.

Update or Rollback Laptop Keyboard Driver

The easiest method to deal with the laptop keyboard that won't work is to update the driver. For updating the driver, you need to follow the following procedures. 

Click on Start, and from the options, click on device manager. The Device Manager option will appear, so click on this. Now browse the list of devices until you see the keyboard and then expand the list. Right, click the keyboard device (usually Standard PS/2 Keyboard ) and select Properties > Driver. Now from the options available, click on update driver. After clicking on update driver, wait while windows find a new driver and install it. After updating, test the keyboard on a word processor or perhaps the windows notepad app; well, it should now work. Still, no luck? This time, select Uninstall Device from the available options and wait for the driver to be removed.  Once done, reboot the windows and wait while the driver is reinstalled. We can use an alternative, Action > Scan for Hardware Changes, to prompt the windows to install the driver. Note that apart from these two options, there is also a rollback driver option. Unless a new driver is installed, this option will be grayed out at most times, possibly as a part of a windows update. If this option is available and your keyboard has recently stopped working, click on the rollback driver and wait for the new driver.

Is your Laptop Keyboard not Working? Clean it.

Its hygiene is of utmost importance. Cleaning a standard keyboard is not so easy but cleaning a laptop keyboard is much more challenging.  A certain amount of physical interaction is needed to remove dirt. And the procedure to achieve cleanliness is simple to accomplish with a USB or wireless keyboard, but the things are different when we talk about laptop keyboards. 

Likewise, in the standard keyboard, we cannot shake and tap the laptop's back without risking damage to the entire system. However, we can remove dust and debris from a laptop keyboard by first shutting the device down, turning it upside down, and then tapping on the base. It will help if you run your fingers across all the keys while the device is upside down to remove any remaining dirt. If there is some dirt that we are unable to remove, then a can of compressed air comes into play, and also, we can rely on some keyboard cleaning putty instead. Be sure to pick up any dirt from the table when the work is done. Note that cleaning cannot eliminate any deeply rooted faults, but it will help if dirt prevents one or more keys from working correctly.

To Replace a Faulty Laptop Keyboard

Now, suppose your keyboard is physically damaged or has become disconnected from the motherboard (perhaps due to a shock). In that case, you will need to keep some time aside to eliminate the component from your laptop and either reseat the connection or replace the keyboard altogether. 

Faulty Laptop Keyboard

It is difficult to mention a single fix for a keyboard because different manufacturers built their laptops in various ways. However, the procedure of opening other laptops which are produced by the same manufacturer is generally the same. This procedure makes swapping of the keyboard or merely reseating a cable connection is a lot easier. We all know that laptop keyboards are typically sealed units, so it might be possible to give the keyboards a better clean when removed from the laptop, but it won't make it easy to check the internal connections. Once a keyboard is removed from the laptop, you will be able to check its serial number. You can enter this serial number to see if it is available to buy. Generally, those keyboards usually are, but purchasing a replacement laptop keyboard can be expensive. There are different methods to remove the keyboard from other manufacturers. Other links to visit: For Dell laptops: For Toshiba Laptops: For HP laptops:

What if a keyboard key doesn't work?

Are you having trouble with a single and specific key not working? Can't get a shift to work? If you have difficulty with your specific keys, not working, it could be due to your language setting. After you have known that the problem isn't hardware, this is the first thing to check. To check, open the text editor and press the key in question. If the output is the wrong symbol, then the problem is undoubtedly related to language settings. Different regions use different keyboard layouts, which is based on how characters are used. 

For this issue, you will need to reconfigure your regional settings to match your keyboard. In windows 10, do this by pressing Windows+I  and selecting Time and Language > Region and Language. Here click, Add a language and choose the correct option for your keyboard. Click  Next, then Install and wait a moment while the language is being installed. From the Region and Language window, choose to use the language drop down menu to select a new language. We can check our keyboard input; the correct characters should now be output to the screen display. You can find similar keyboard language settings in MacOs and Linux. Well, we see all of the issues and their particular solution to the problem. Whenever we have laptop problems, the first thing we try before troubleshooting any further is restarting the computer. Restarting or rebooting a computer is fast, easy, and might solve all the issues you are experiencing with the keyboard or any other problem. In this case, the good news is that you don't need functioning to restart your laptop. All we have to do is to open the Start menu on Windows 10, click on power, and select the restart option. If you are experiencing problems with your mouse and even your touchpad as well, we can always do the forced shutdown. The forced shutdown is nothing, but you have to press and hold the power button on your laptop for 10-15 seconds, after which your device will shut down. Then turn it back on with the press of a button and see if the problem is solved.


A laptop without a working keyboard is like a block to productivity, but the good news is that it is possible to repair. The repair might involve some simple hardware and software maintenance, or it might involve some hands-on repair with your laptop's insides. Or you can look for regional settings, which is generally the cause of your keyboard not working. If you can't trick any of these solutions to repairing, do not worry, all is not lost. If your laptop is under warranty or you know a reputable repair shop, the device could be fixed with a minimum effort. Meanwhile, you can use a Bluetooth or USB keyboard as a short-term substitute And also, you can use Windows 10 on-screen keyboard. When looking for someone to repair your computer manually, the NSS laptop service center is one of the trustworthy places for your laptop and other gadgets. You can also search them on With this website, you can pre-book for repair, pickup, delivery, full diagnosis, and repair your computer and any other gadgets. You can pay them when your electronic item is delivered to your doorstep. They have had a great experience in working and resolving problems for a range of brands of electronic items. The services they provide include laptop repair, motherboard repair, printer repair, desktop repair, etc.; all these services are cost-effective. You can rely on this place with your laptops, desktops, and many other electronic gadgets.

 Frequently Asked Questions:

  1. Why are some keys not working on the keyboard? When keys on the keyboard don't work, it is usually due to mechanical failure. If this is the case, the keyboards need to be replaced. However, sometimes non-functioning keys can be fixed.
  2. How do you fix a dead key? We can use a small, flat-blade screwdriver to pry the key off the keyboard to fix a dead key. Insert the blade below the pass and gently rotate the screwdriver until the key pops off. Once the key is out, you can clean anything around it. To return the key, put it in place and press down.
  3. How do I unfreeze my keyboard? If your device is unresponsive, your first step should be pressing down on Ctrl+Alt+Del at once to see if you can end a malfunctioning program or process. You can also try using the Win+Ctrl+Shift+B command to reset your video drivers if you think a problem with your screen may be responsible.
  4. Can broken keys be fixed? You can take the broken key to a locksmith or your hardware store. With both halves of the resolution, they will fix the issue by making it a new key. Well, replacement is the best way if the key has snapped into pieces.
  5. How do I enable the keyboard? Go to settings>ease of access>keyboard or press the Windows key and begin typing keyboard and press enter when you see a shortcut for on-screen appear in search results. The first switch at the top will toggle the on-screen keyboard.